You can contact the brand email support@c-gifts.com to cancel the order and receive a full refund as long as the order has not yet been processed;

If your order has already been shipped, we cannot intercept it, so you cannot cancel the order halfway, you should apply for a return after receiving the goods;

Therefore, if you change your mind, we recommend that you request a cancellation as soon as possible.

Customer Service Email Address: support@c-gifts.com Our customer service team will reply to your email within 48 hours on business days.

We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.

Receiving Time = Order Processing Time + Delivery Time

Please contact us to confirm whether delivery is supported in countries and regions other than those listed below. Contact email: support@c-gifts.com

Delivery time (excluding order processing time).

United States (except overseas states and islands), Canada: 5-20 business days

Europe (Delivery is not available to the dependent islands.) : 7-25 business days

Please allow 1-5 business days for processing time in addition to the delivery time of your chosen delivery method.

*Please note: During peak periods (Sale or Public Holiday periods), dispatch may delay due to a high volume of orders received.

If it is not a product quality issue, as long as it is unsealed (the plastic seal of plastic-sealed products should be kept intact) and it does not affect the secondary sale, you can return or exchange the product within 7 days, but you will need to bear the round-trip postage.

Within 7 days of receipt, Send order number and return request/exchange request to our customer service email: support@c-gifts.com

Provide photos of product received and reason for return and exchange

After we confirm receipt of your return request/exchange request, we will provide you with return address information.

Please include order number, name, and reason for return in the return package.

Return and Exchange will not be accepted in the following cases:

• It has exceeded the 7-day return period
• Customized goods
• Event promotional items
• Other products that are specifically stated as non-returnable
• Plastic-sealed products that have been opened
• Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button damage.

We do not accept returned items that have not been processed and submitted first.
NOTE: Please ensure all returns are sent to the address below, otherwise your return process will be affected.
Return address:
521, A3, Building 9, Shenzhen Bay Science and Technology Ecological Park, Yuehai Street Shenzhen City, Guangdong Province CHN

Zip: 51800
WhatsApp: +86 136 4093 2541

We accept return and exchange under the following conditions:

• If there is a problem with the product, we support returns and exchanges within 7 days, please contact us by email before returning or exchanging the product.
• Items must be completely unworn, undamaged, unstained, unscented.
• Items be in their new, original, perfect condition with all original packaging and tags still attached.

To initiate a return and exchange, please follow these steps:

• Within 7 days of receipt, Send order number and return request/exchange request to our customer service email: support@c-gifts.com
• Provide photos of product received and reason for return and exchange.
• After we confirm receipt of your return request/exchange request, we will provide you with return address information.
• Please include order number, name, and reason for return in the return package.
• When we receive your exchanged item and check that it is OK, we will process the exchange within 1-7 business days and contact you by email!
• Please note that if the item is damaged/missing, we are responsible for the shipping cost and tax; if you need to return and exchange the item for personal reasons, return and exchange shipping cost and tax are the responsibility of the customer.

Only if it is approved, after we receive the return and check it, we will inform you whether your return is approved or not, if it is approved, we will process the refund in 1-3 business days. If you paid for your order using PayPal and are eligible for a refund, the refund will be processed back to your PayPal account. Once the refund is initiated, it may take 1-5 business days for PayPal to process the refund and for the funds to be available in your account. The exact timing of the refund's availability is subject to PayPal's policies and procedures.

Please note the following important points:

• Refunds will be issued in the original form of payment, according to the guidelines mentioned above.
• Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.
• The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.

Return and Exchange will not be accepted in the following cases:

• It has exceeded the 7-day return period
• Customized goods
• Event promotional items
• Other products that are specifically stated as non-returnable
• Plastic-sealed products that have been opened
• Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button damage.

We accept PayPal Express Checkout.

The discount code must be used within the validity period. It will not be applied after it expires. Specific discount codes and event details are subject to the official website.