Wir verstehen das vollkommen, auch wir ändern unsere Meinung! Wir würden zwar gerne, aber sobald eine Bestellung aufgegeben wurde, können wir sie derzeit nicht mehr ändern oder stornieren. Wir hoffen, dass wir in Zukunft ein Stornierungsfenster anbieten können.

Sollten die Artikel nicht passen, tauschen Sie sie gegen ein anderes Modell Ihrer Wahl um oder senden Sie sie zurück, um eine Rückerstattung zu erhalten. Zur Erinnerung: Die Rücksendung im Inland ist kostenlos.

Customer Service Email Address: support@c-gifts.com Our customer service team will reply to your email within 48 hours on business days.

Wir liefern derzeit in die USA, nach Kanada, Australien und Großbritannien. Für Lieferungen in andere Länder kontaktieren Sie uns bitte.

Standardversand dauert in der Regel 3-5 Tage. Für alle Inlandsbestellungen ist eine Lieferung am nächsten Tag möglich (gegen Aufpreis). Internationale Lieferzeiten hängen von den Produkten und dem Zielort ab (Schätzung an der Kasse).

Wir möchten auch mit Ihnen sprechen! Kontaktieren Sie uns bei Fragen, Anliegen oder Feedback. Wir melden uns innerhalb von 48 Stunden bei Ihnen. Bitte beachten Sie jedoch, dass Anfragen, die freitags eingehen, am darauffolgenden Montag beantwortet werden, möglicherweise aber auch früher.

We do not accept returned items that have not been processed and submitted first.
NOTE: Please ensure all returns are sent to the address below, otherwise your return process will be affected.
Return address:
521, A3, Building 9, Shenzhen Bay Science and Technology Ecological Park, Yuehai Street Shenzhen City, Guangdong Province CHN

Zip: 51800
WhatsApp: +86 136 4093 2541

Rückerstattungen werden innerhalb von 7 Tagen nach Erhalt der Artikel bearbeitet.

To initiate a return and exchange, please follow these steps:

• Within 7 days of receipt, Send order number and return request/exchange request to our customer service email: support@c-gifts.com
• Provide photos of product received and reason for return and exchange.
• After we confirm receipt of your return request/exchange request, we will provide you with return address information.
• Please include order number, name, and reason for return in the return package.
• When we receive your exchanged item and check that it is OK, we will process the exchange within 1-7 business days and contact you by email!
• Please note that if the item is damaged/missing, we are responsible for the shipping cost and tax; if you need to return and exchange the item for personal reasons, return and exchange shipping cost and tax are the responsibility of the customer.

Only if it is approved, after we receive the return and check it, we will inform you whether your return is approved or not, if it is approved, we will process the refund in 1-3 business days. If you paid for your order using PayPal and are eligible for a refund, the refund will be processed back to your PayPal account. Once the refund is initiated, it may take 1-5 business days for PayPal to process the refund and for the funds to be available in your account. The exact timing of the refund's availability is subject to PayPal's policies and procedures.

Please note the following important points:

• Refunds will be issued in the original form of payment, according to the guidelines mentioned above.
• Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.
• The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.

Return and Exchange will not be accepted in the following cases:

• It has exceeded the 7-day return period
• Customized goods
• Event promotional items
• Other products that are specifically stated as non-returnable
• Plastic-sealed products that have been opened
• Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button damage.

We accept PayPal Express Checkout.

The discount code must be used within the validity period. It will not be applied after it expires. Specific discount codes and event details are subject to the official website.